Order Deadline:

All orders must be placed by 12:00 GMT to begin processing on the same business day.

Order Processing:

Orders are processed within 1–3 business days (Monday to Friday).

Order Dispatch & Delivery Time:

Orders are dispatched within 7–11 business days (Monday to Friday) after processing.

Delivery times may vary based on the destination country.

Free Shipping:

We offer free shipping on all orders above $80 to the following countries:

 

• Austria

• Australia

• Belgium

• Canada

• Switzerland

• Germany

• Denmark

• United Kingdom

• Hong Kong

• Ireland

• Italy

• Netherlands

• Norway

• New Zealand

• Sweden

• Singapore

• UAE

• United States

For orders under $80, standard shipping rates apply.

Important Notes:

• Delivery timelines may be affected by local customs or holidays.

• Tracking information will be provided once your order is dispatched.

 

Order Process

As soon as you have placed your order, you will receive an order confirmation by e-mail. This means that your order is in our system and we have started processing the order. It takes our crew 1–2 business days on average to prepare the order, then please allow between 5–7 business days for the order to reach you.

Order Tracking

You will receive an email confirmation when we’ve dispatched your order. In the same email, you will also get your own unique tracking code so that you can keep an eye on the package.

 

Cancellations

You may cancel your order within 12 hours from placing the order. Please send us an email to info@ornexis.com with your order number. If you do not manage to contact us in time and your package is on its way, you can still return it later.

Delayed Orders

If the maximum time limit for processing and dispatching the order has expired and your order has still not arrived, don’t panic. Please allow up to 2 additional days and remember to use your tracking code. If your parcel has still not arrived, please contact us quoting your order number.

Have you received damaged or wrong items?

If your package arrives damaged or you receive a wrong item, please immediately take a photo as evidence of the contents and the damages. Then send it to info@ornexis.com along with your order number so that we can find a suitable solution for you. Just bear in mind that any return shipping fee has to be covered by you.

Important information

• 14 days to initiate returns

• 7 days to process refunds

• No restocking fees

• The customer pays return shipping fees

You have the right to return your order within 14 days of receipt. Please be aware that we require the returned items to meet certain criteria – essentially, they cannot show any sign of use, must be unwashed, and have the original tags attached. So you may try them on and decide it’s not what you wanted, but that’s it.

Return Process

If your items meet the return criteria mentioned above, you may begin your return process by reaching out to info@ornexis.com. Our customer support team will instruct you how to proceed and give you all the necessary information, including the return address.

Please securely pack your items and, when sending, choose a delivery service that provides a tracking code (which you should then share with our customer support) – we don’t want your return to get lost.

Cancellations

You may cancel your order within 12 hours from placing the order. Please send us an email to info@ornexis.com with your order number. If you do not manage to contact us in time and your package is on its way, you can still return it later.

Delayed Orders

If the maximum time limit for processing and dispatching the order has expired and your order has still not arrived, don’t panic. Please allow up to 2 additional days and remember to use your tracking code. If your parcel has still not arrived, please contact us quoting your order number.

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Have you received damaged or wrong items?

If your package arrives damaged or you receive a wrong item, please immediately take a photo as evidence of the contents and the damages. Then send it to info@ornexis.com along with your order number so that we can find a suitable solution for you. Just bear in mind that any return shipping fee has to be covered by you.

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Contact

Email: info@ornexis.com

Business hours: Monday – Friday: 09:00–17:00

Business address:

Ornexis

ASPIRE COMMERCE LLC

30 N Gould St Ste R

Sheridan, WY 82801

United States